What is Qefro?
Qefro is an AI Workspace platform for organizations. You configure knowledge, permissions, and tools once, then ship three product surfaces:
- Assistants — Customer AI (website widget, WhatsApp) and Employee AI (branded Internal Portal), grounded in workspace knowledge with citations
- Marketplace Apps — metadata packages (
qefro app init) published to Marketplace, installed per workspace, executed by Qefro Runtime (UI, entities, storage, Business Flows, events, CRM, Automation) - Secure actions — Business Tools (REST / OpenAPI / Backend SDK webhook)
for connecting external ERP / POS / CRM systems over
/qefro
Assistants answer questions and run Business Actions. Marketplace Apps own vertical metadata (reservations, listings, bookings) while the platform owns Customer Hub (People), campaigns, organization workflows, and Runtime execution. The SDK is for external systems, not for building Marketplace Apps.
Who this documentation is for
| Audience | Focus | Start here |
|---|---|---|
| Operators & admins | Run workspaces, install apps, People | Operate → Getting started |
| App builders | Ship metadata Marketplace Apps | Build apps → First app |
| Integrators | Connect REST / OpenAPI / SDK to existing systems | Build apps → Connect systems |
| Spec lookup | APIs, schemas, security | Reference |
Orientation
Platform pillars
AI Workspaces
Isolated knowledge, tools, and conversations per team.
Marketplace Apps
Metadata → Runtime. app init → publish → install.
Customer Hub (People)
Shared people identity across channels and apps.
Knowledge Platform
Hybrid RAG, OCR, citations, workspace isolation.
Business Tools & Flows
REST, OpenAPI, Backend SDK — plus FlowRunner.
Security & RBAC
Tenant isolation, teams, identity, audit logs.